Dear Customers, Potential Customers and Website Visitors, as LATTUGA CERAMICS (“LATTUGA CERAMICS” or “MERVE ALİÇE ARKAN LATTUGA CERAMICS”), we attach great importance to the protection of your personal data. In this context, we would like to inform you about your personal data and processing processes in the capacity of “data controller” in accordance with the Personal Data Protection Law No.6698 (“KVKK”).


Your identity information (Name Surname)

Your contact information (Address, e-mail address, telephone number)

Details regarding your use of the Site (Your behavior on the site, transactions, preferences, products visited, etc.)

Username and Password assigned to you

Your company information (Company name, phone, address)

With the establishment of this Personal Data Protection Agreement;

Your identity information (Name Surname)

Your contact information (Address, e-mail address, telephone number)

If you request an invoice, share it with us (Tc Identity Number, Tax Identity Number)

Processing to be sent to the Payment Institution in case of payment by credit card

Information about the Bank Iban and the Bank you are using, in case Money Order is selected as the Payment Method,

If You Are a User;

Username and Password assigned to you

Your company information (Company name, phone, address)

Records of the services provided by our company (Request and Complaint Management)

Records made with the form received regarding your complaints

In case you are a user, information belonging to your customers, which is formed only by the use of the system and storage, without determining the purposes and means of data processing in order to keep the title of data processor within the framework of the electronic commerce system we provide,

If You Grant Permission for Electronic Commercial Communication;

Your identity information (name, surname,)Your contact information (address, e-mail address, telephone number)Details regarding your use of the site (your behavior on the site, transactions, preferences, products visited, etc.)Your marketing-based information (demographic member / user / customer information such as date of birth, use of the site, shopping habits, address, and habits, shopping habits-preferences, likes and related comments for all kinds of products and services, used campaigns, surveys, etc. and their contents, invoice contents, payment methods (cash, credit card, etc.) and payment details (installment amount etc.), old and new mobile / home / work phone / fax numbers, e-mail addresses, cookies (cookies, web browsers beacon information, IP, beacon, wired-wireless network connection information etc.),


Your personal data may be processed for the following purposes in accordance with the legislation on the protection of personal data;

General Purposes:

If you contact us, your identity and contact information in order to resolve your problems and complaints and to communicate with you when necessary,Your identity, contact, invoice, shopping information for the purpose of fulfilling our obligations arising from legislation, authorized and authorized public institutions and organizations and other legal obligations, especially information security,Your identity, contact, invoice, shopping information in order to use all kinds of lawsuits, responses and objection rights against official institutions and organizations such as court, executive office, arbitration committee in disputes arising from the contract,In order to distinguish the records we have created in our system from you from the records of other customers, to ensure that you can benefit from post-sales operational processes without submitting invoices / receipts, your identity and contact informationIf you request an invoice, your identity and invoice information in order to issue an invoice,If you want to make your payment by credit card, your credit card information (transferred to the payment institution without recording your credit card information) in order to receive the payment.In order to fulfill our retention obligations arising from the legislation, your identity, shopping and billing information

If You Are a User,

Within the scope of the User Complaint and Request Form, in order to ensure the development of our product and to respond to your requests instantly,If provided to you to follow up regular payments and make arrangements with your account information and manage your Electronic Commerce environment,If you are a user, the sales you have made, to ensure the execution of your electronic commerce site,Within the scope of the service provided, with the aim of managing your requests and providing the users’ electronic commerce in the best way with the best service principle,For the purpose of managing your electronic commerce site with the business partners on the website or to whom we transfer your data upon request,

If You Grant Permission for Electronic Commercial Communication

We process your identity, communication, shopping and marketing information in order to create / carry out general or personalized campaigns, advantages, promotions, advertisements, information, marketing activities, and to carry out all kinds of commercial communication activities for you.


Your personal data is collected by MERVE ALİÇE ARKAN LATTUGA CERAMICS Company; Your transactions on the Site are processed within the framework of your Electronic Commercial Communication Permit, which is received by automatic methods or electronic systems, regarding your requests and complaints or your purchases, as well as any shopping, collection, delivery, transaction, questionnaire filling on the Site.

As, your personal data; Regarding all membership processes on the site, the legal reasons for “data processing is necessary for the establishment and performance of the contract”, “fulfillment of the legal obligation” and “data processing is mandatory for the legitimate interests of the data controller; The legal reason for “fulfilling the legal obligation” regarding our custody obligations arising from the legislation;

In case you are a user, “data processing is necessary for the establishment and execution of the contract” for the follow-up of your requests and complaints “Data processing is mandatory for the exercise of the right”, in case you give your personal data Electronic Commercial Communication Permission and with the purpose of providing new services to you with your data business partners We collect based on explicit consent legal reasons. Obtaining explicit consent;

It is clearly stipulated in other legislation that our company is subject to,Provided that it is directly related to the establishment or execution of a contract, it is necessary to process the personal data of the parties of the contract, to provide the requested products and services and to fulfill the requirements of the contracts you have concluded,It is mandatory to fulfill the legal obligation,It is made public by the person concerned,

Data processing is mandatory for the establishment, use or protection of a right,It is mandatory to process data for the legitimate interests of the data controller, provided that the fundamental rights and freedoms of the data subject are not harmed.Have your explicit consent; Personal data other than health, without seeking explicit consent in cases stipulated by law,

Personal data regarding health are only for the purpose of protecting public health, conducting preventive medicine, medical diagnosis, treatment and care services, planning and managing health services and their financing, without seeking the express consent of the person concerned or authorized institutions and organizations under the obligation of secrecy.


As MERVE ALİÇE ARKAN LATTUGA CERAMICS company, your personal data;Information technologies, marketing activities, or consulting that require expertise, etc. with our company’s domestic and international business partners and service providers (call center, personal data collection service via devices, marketing consultancy, databases, electronic messaging service providers, consultancy, etc.) for purposes such as receiving services, receiving product and service support in personal data collection processes. companies that provide services) or in case the servers of our domestic business partners are abroad,

With our dealers and business partners for the purpose of solving your shopping on the site and any other product requests,

The consent you give to our business partners on our site and offered to their service and whom we want to receive service.The information requested from us in order to fulfill our legal rights such as giving information, document and other related obligations to authorized and authorized public institutions and organizations and judicial authorities and to exercise our legal rights such as lawsuit and response rights, to these institutions, organizations and authorities,If you make your payment by credit card, you can send your credit card information to the relevant bank, electronic payment institution, etc. without being recorded by our company. we pass it on to third parties that provide the service.


In accordance with the 11th article of the Law;

With the methods specified in the “Communication” section of this Policy Learning whether your Personal Data is processed,

If your Personal Data has been processed, to request information regarding this,

Learning the purpose of processing Personal Data and whether they are used appropriately for their purpose,

To know the third parties to whom your Personal Data is transferred at home or abroad,

Requesting correction of your Personal Data if it is incomplete or incorrectly processed,

Requesting the deletion or destruction of your Personal Data within the framework of the conditions stipulated in the KVKK legislation

Request notification of your Personal Data to third parties,

Objection to the emergence of a result against you by analyzing the processed data exclusively through automated systems.In the event that you suffer damage due to unlawful processing of Personal Data, you have the right to demand that this damage be compensated.


You can send your applications in writing to the e-mail address of our company allocated for the said application procedure as a Data Controller, from your registered e-mail on the System on this site, or to the written address of our company below (In cases where the relevant request must be made in a specific procedure by law, We would like to remind you that it must be followed.)

Address: Oruçreis Mah. Tekstilkent Cad. A21 No: 10/1 İç Kapı No: Z07 Esenler / İstanbul

Telephone: 0533 206 26 95